May 2012

Do You Know What Your Employees Are Doing Online?

If You Don’t, You’re At Risk!

The Internet and e-mail have become indispensible tools for business, but many companies are finding employees are using these tools as much or more for personal activities than job-related tasks.  In fact, many business owners have recognized that unrestricted use of the Internet by employees has the potential to drain, rather than enhance productivity and, at worst, can even have dire legal consequences. 

A Two Pronged Approach

To reduce the risk and minimize non-productive activities, business owners are utilizing a two pronged approach: (1) Implementing an Internet Acceptable Use Policy (IAUP) and (2) installing a monitoring system to restrict and police employees’ online activities.

An AUP is nothing more than a written agreement that sets out the permissible workplace uses of the Internet and e-mail.  In addition to describing permissible uses, an AUP should specifically set out prohibited uses, rules of online behavior, and access privileges with penalties for violations of the policy spelled out, including security violations and vandalism of the system. 

Not only does an IAUP reduce wasted hours on the net, it can reduce bandwidth and equipment needs, as well as shield you, the business owner, from possible sexual harassment and other lawsuits arising from your employee’s inappropriate use of the web.

An AUP Is A Good First Step,
But It’s Only Half The Battle Won

Unfortunately, not everyone follows policies, and some accidentally will violate your AUP. To ensure company policies are being followed, businesses are choosing to monitor all Internet activity initiated by their employees using a web content filtering software.

Tools available today, like SonicWALL Content Filtering, make monitoring of employee Internet usage simple and easy. Most companies choose to regularly monitor summary level activity like hours connected to the web, number of sites visited, and illegal or banned sites visited by the company while leaving detailed transaction reviews as necessary on a case-by-case basis.

And if someone complains that this is a violation of their privacy, rest assured that nothing could be further from the truth.  It’s not only legal but good business.  After all, they are using your company assets and if employees are focused on productive work and minimize personal use of the Internet, you’re likely to never need to address their Internet usage. Just be sure to include a clause about Internet monitoring in your AUP and have your employees sign the agreement.

Get A FREE Internet Acceptable Use Policy
Template For Your Business

If you’d like a FREE comprehensive Internet Acceptable Use Policy template or would like to discuss the simple options available to monitor your employee’s Internet usage give us a call at (321) 473-6400.  Don’t wait until it’s too late to put the tools in place.

Your free download includes:

 - 4 common rules that should always be included.

- Detailed sample language for areas including system activities, email activities, blogging and social media

- Sample definitions for security and proprietary information, general use and ownership and exactly what is acceptable and unacceptable in your company

- As well as our recommendations for what the best options out there today for properly monitoring your employee’s internet usage

 

Don’t wait until it’s too late to put the tools in place!

April 2012

Attention Small Business Owners:  No other Tech Support company in Central Florida makes you this bold guarantee…

 

My Technicians Will Show Up On Time And Answer All Of Your Questions In Plain English Or I’ll Pay You!

 

Listen.  It’s disgusting how some computer technicians treat you when you have a problem.  When you call, you end up talking to an answering machine… or worse, “voice mail”. 

And when you talk to a live person, they don’t want to give you a real appointment.  They say “We’ll be there between 10 and 4”.  Even at that, a lot of them don’t show up at all.  Or even worse, they force you to talk to someone in a call center thousands of miles away before you can speak with someone that actually has a clue about being able to fix your problem.

But that’s not all.  When you are lucky enough to cut through all of their red tape and get a technician to show up, he can talk down to you and confuse you with techno babble, spend a few hours poking around in your system, never fix the problem or explain what's wrong, and STILL charge you an arm and a leg...and as a final insult, act like he's doing you a favor!

Enough Is Enough

I’m fed up with the bad image some lousy technicians are giving the rest of us.

That’s why 3 years ago, I started a “one company revolution” to give busy small business owners the opportunity to call a computer technician who will treat you with courtesy and respect, fix your problems right, and explain your options in plain English.

In fact, dozens of Central Florida small business owners already trust us to support the technology that runs their business.


Get A FREE Computer Network Tune Up and Security Assessment ($695 Value FREE to all new customers).

 

If you are a small business owner with 5 or more computers networked together, we'd like to offer you a FREE Computer Tune Up and Security Assessment as our gift to welcome you as a new customer.

At no charge we will:

- Scan for spyware, malware, and viruses.

- Check your backups and data security.

- Scan for critical security updates and vulnerabilities.

- Run an intrusion detection check on your firewall.

- Look for conflicts that could cause crashes or annoying errors.

 

Give us a call today and just say NO to annoying computer support technicians

March 2012

If your server suddenly crashed and ALL your data was erased, how long would it take before your business was back up and running as usual?

      If you aren’t sure, or if you think it would only be a short period of time, read on. Below are 3 common, costly misunderstandings most business owners have about their data backup that give them a false sense of security:

Misunderstanding #1: Believing That Tape Backups Are A Reliable Way To Secure Your Data...Wrong!  Tape backups have an average failure rate of 100% (no, that’s not a typo). What makes this even worse is that tape backups will APPEAR to be working, giving you a false sense of security.

Misunderstanding #2: Relying On An Inexpensive, Automated Online Backup Provider To Backup Your Company Data. Tread carefully here and make sure that you’ve really done your homework on your chosen solution.  Here are a few questions to ask of any offsite backup provider before you trust your company data with them:

  1. Ask if you have the option to have your initial backup performed through a hard copy.  With the amount of data on most company’s servers, an initial backup performed over the web can take months to complete.
  2. Make sure that database files can be stored and recovered easily.  Many cheap online backup services only hold simple office or media files, while ignoring your most important database files or making those incredibly difficult to recover.
  3. Demand daily status reports.  Any reputable backup service will send you a daily e-mail to verify that everything is backed up.  The more professional solutions will allow you to notify more than 1 person (like your IT guy) in addition to yourself.

Misunderstanding #3: Trusting Their Backup Is Automatically Working Without Doing Periodic Test Restores. I see this happening a LOT – a business owner thinks their backups are working because they don’t see any error messages or apparent problems. Then, when they need to restore a file (or their entire server), they discover the backups stopped working MONTHS ago and all that data is gone. 

Luck Is For Leprechauns!  Want To Know For Sure If Your Data Is Safe?  Our FREE Disaster Recovery
Audit Reveals the Truth...

During the month of March we are giving away a FREE Data Backup Audit – a $695 value. At no cost or obligation, we’ll come to your office and review your current backup to verify that your data is being backed up properly and could be restored in the event of a disaster. 

We can also show you the fastest, most reliable way to make sure you NEVER have to worry about losing all your data or being “out of business” because of a natural disaster, virus, hacker attack, hardware failure or other data-erasing disaster.

To claim your FREE diagnostic service call, visit us at http://audit.cingularit.com or call us at 321-473-6400. This offer expires March 31, 2012.

 

February 2012

Do You Feel Your Computer Guy Isn't Showing You Enough LOVE?

Maybe it's the constant problems that continue to crop up with your e-mail, printer, server, applications or other programs.  Or maybe he takes a little bit too long to call back and then when you DO get him on the phone, he's less than polite.  Or maybe he constantly makes excuses about why things aren't working or forgets to follow through on your requests.

Enough is Enough!

These are the frustrations we hear all the time from business owners who are fed up with the lack of support and service they are getting from their computer guy or IT support company.

And while delivering fast, friendly IT support from technicians who actually know how to get things working isn't an amazing concept, I'm amazed at how many IT companies don't get it right.

See what GREAT Computer Support Should Be...For FREE!

Since it's Valentine's Day and we're feeling the "love", we'd like to offer you 2 FREE hours of computer support to resolve any problem you're having, or simply to perform a 'health check' on your network's security and backup systems.  There are no strings attached and no fine print, but you have to call us during the month of February.

Why are we giving this away for free?  Because we know that once you see how quickly we make your technical problems melt away, you'll end up being a client for life and tell your friends about us too!

Call Before February 28th To Claim Your

2 Free Hours of Computer Support: (321) 473-6400

January 2012

 Don’t Let It Happen Again This Year…

Three New Years Resolutions To Make In 2012

 2012 has arrived!  Have you made any New Years resolutions yet? 

Besides resolving to spend more time with family and friends, getting fit, and getting organized, have you made any New Years resolutions for your business?

Looking at your current computer network and reviewing your past year’s network support and services, are you saying to yourself “I’m not going to let this happen again in 2012”!  Do any of your New Year’s resolutions include dealing with continually pesky computer network issues?

Do Your Resolutions Look Anything Like This?

ü  RESOLVED, double pinkie shake, I WILL get my critical company data automatically backed up and offsite daily.  Whether through fire, natural disaster, tape failure, or just human error, one day I might lose all of my company data which will cost me plenty.

ü  RESOLVED, I will finally STOP do-it-yourself computer repair.  Few business people would attempt do-it-yourself insurance; so why do I or any super-user on my staff think that we can keep up with the increasingly complex, fast changing demands of a computer network?

ü  RESOLVED, I will fire my current IT guy who doesn’t return my phone calls, makes me wait hours – even days – before he actually comes out to see us, charges more than we expected, and then doesn’t follow up to make sure that we are satisfied with the work.

FREE Computer Network Audit Gets You On The Road To
Keeping Your Resolutions And Eliminating Your
Day-To-Day Computer Headaches

My name is Jeff Tysco and I am the President of Cingular, Inc.  For 3 years now we have been helping small to mid-size business owners like you eliminate common computer problems quickly and affordably so you can focus on doing what you do best: running your business. 

     Although we have helped many businesses in the Central Florida region we have not had the opportunity to work with you.  Therefore, I’d like to offer you an absolutely FREE Computer Network Audit, worth $699.

For FREE, We Will Come To Your Office And…

  • Check your firewall’s security settings to make sure you are protected from the latest hacker attacks, worms and viruses.
  • Scan and remove spyware that is secretly stealing your company’s bandwidth, jeopardizing the speed of your computer system, and embezzling confidential information about you, your employees, and your business.
  • Check your network’s back-up system to ensure it is working properly and accurately backing up all of the critical files and information you never want to lose.
  • Verify that you have the most up-to-date security patches installed properly; miss one critical update and you’re a “sitting duck”.
  • Diagnose slow, unstable PCs.
  • Perform a quick network “tune-up” to make programs and files load faster.

Claim Your Free Network Audit Today

Offer good only through January 31, 2012

Company Information

Cingular, Inc.
4780 Dairy Road
Suite 102
Melbourne, FL 32904
Phone: (321) 473-6400
Toll Free: (855) 694-8489

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